Streamlined 90+ HR processes, automated 40, and introduced a ticketing system for 800+ employees.
Project Case Studies &
Previous Client Successes
View some of the previous work we’ve done that excelled our clients’ business operations
01 PROJECT GOALS
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Standardize HR processes post-acquisition
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Automate manual, repetitive tasks
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Improve employee experience with centralized support
02 PROJECT DETAILS
After a major acquisition, Excelitas needed to transfer and modernize its HR operations. I led the effort to document, map, and standardize 90+ HR processes, many of which were inconsistent or undocumented.
Out of these, 40 manual workflows were automated, reducing administrative burden and freeing HR staff for higher-value work. To further improve service delivery, I implemented a new HR ticketing system capable of handling ~2,000 tickets annually. This system gave employees direct access to HR support while ensuring issues were tracked, prioritized, and resolved efficiently.
The transformation supported 800+ employees globally, resulting in a measurable increase in responsiveness, transparency, and employee satisfaction with HR services.
03 TOOLS USED
04 PROJECT OUTCOME
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90 HR processes standardized and mapped
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40 processes automated for efficiency
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HR ticketing system implemented (~2,000 tickets/year)
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Faster, more reliable HR service for 800+ employees