The plugin delivers a complete returns & refunds flow:

• Frontend form (shortcode) with fields for Name, Email, Order Number, and dynamic order item loading.

• Find Order button that fetches WooCommerce items, pre-filled with max quantities and starting at 0.

• Customers must select item condition, packaging status, and a reason for return, with an option to upload photo/video evidence.

• Policy checks enforce that orders older than 20 days are not eligible.

• Customers choose their preferred resolution (Refund, Exchange, Store Credit), confirm policies, and select a return method.

On the admin side:

• Dedicated dashboard menu item with a red badge counter showing pending “New Requests.”

• Tabbed view: New Request / Processing / Completed, with filters for Order ID and Preferred Resolution.

• Inline modal view of requests with editable customer email, line item details, quantities, conditions, packaging, and reasons.

• Admin can preview uploaded files directly in the modal (image/video).

• Automatic refund total calculation incl. tax, updated live when editing quantities.

• Final resolution dropdown, admin notes field, and Save & Close button.

• CSV export of all requests for financial or audit purposes.

• Email notifications to shop@cadac.mu when new requests are submitted.

The frontend is styled to be mobile-first, collapsing the table into a two-row card layout (Item/Qty/Reason on one row, Condition/Packaging on the next), ensuring a clean and usable form on all devices.